Damian Young

Presentation title:

An Outlook on the Next Generation of Retail Banking: Optimising Performance and Achieving Pricing Excellence with a Deeper Understanding of Customers

Synopsis:

The retail banking sector is facing an array of challenges from balancing the needs of customers, stakeholder and the regulator, to understanding customers better and driving innovation in product and services. Over the last number of years, the bigger banks in particular have driven investment in innovation and technology, yet they have still been playing catch-up on what the consumer expects from services more generally. Banks do appreciate that, although price is a major factor, they are not operating in a purely price-driven market. In his presentation, Damian will discuss how banks can deliver win-win products and pricing in an environment that is increasingly competitive and highly disruptive.

Speaker Bio:

Damian Young is a career banker with more than 25 years banking experience. He has spent most of his career with Bank of Ireland and held a number of senior roles, including Head of Deposits and Transactional Banking, Head of Customer Management and Customer Analytics, Head of SME Banking and Head of Bank of Ireland International Services.

In his role as Head of SME Banking, Damian was responsible for the management of the end-to-end proposition and lending (unsecured) portfolio for small business, including pricing management, product design, credit risk management and loan portfolio management. On the liabilities side of the business, as Head of Deposits, he was responsible for the management of the deposits portfolio in Bank of Ireland of €40bn. This portfolio was made up of both consumer and non-consumer deposits. During the period 2011 – 2014, Damian successfully delivered a growth strategy to secure stable funding for the bank as well as other balance sheet and P&L objectives such as the delivery of Basel III management and the reduction in interest expense of more than €500m.

Damian is a graduate of Trinity College Dublin and holds degrees in Marketing and Financial Services and an MSc in Business.

Damian joined Nomis in 2014 as Director of Banking to bring his wealth of knowledge of deposits and lending portfolios to further strengthen the technical and data driven solutions for such portfolios delivered by Nomis Solutions and was appointed as Managing Director in June 2015.