Head of Customer Experience, Keep It Usable, United Kingdom
Lisa is a recognised Customer Experience Expert, Digital Psychologist, Author
and Founder of Keep It Usable, a multi-award winning CX and conversion
agency. She works with the biggest brands in the world to improve their
business and revenue through an in-depth understanding of customer
behaviour. With appearances on BBC Breakfast, radio, and international
events, Lisa has co-authored several books, and is the winner of the women in
business award 2015. Along with many awards, Keep It Usable’s design of a
health app was recently showcased at 10 Downing Street to illustrate how
digital can improve the nation’s health.
Title: Customer Experience: Your key to conversion and growth
Synopsis: In todays hyper connected world, your customers have many touch points with your business and the online and offline world are blurring into one. Focussing on customer experience is a key differentiator for your business. Learn how to really understand your customers and unlock the huge opportunity to increase revenue and business growth!